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PENGUIN/RANDOM HOUSE

BOOK ORDERING INFORMATION

 

Books ordered for author visits receive a 40% discount and most titles are fully returnable. More details are shown below.

STEP ONE:

First you will need the ISBNs to the titles you wish to purchase. ISBNs are usually provided on this website under each author's BOOKS section. However, if there are any missing for any editions, ISBNs can be obtained from www.amazon.com or www.barnesandnoble.com.

STEP TWO:

Have the following items before you call Penguin/Random House:

* the above-mentioned ISBNs

* your credit card or the organization's credit card

* your tax-exempt form if your school is tax-exempt

STEP THREE:

Call 800-793-2665. Listen to the menu but don't choose anything. When the call is answered by the first available rep, tel the rep that you need CUSTOMER SERVICE because you need to order children's books for an author visit. The rep will transfer you to them.

STEP FOUR:

Provide the Customer Service rep with the titles and ISBNs. The rep will need this to find out if the title is fully returnable.

Tell the rep how many of each title you want to order.

Pay for them by credit cards. Book orders must be prepaid.

The publisher will pay for the shipping of the books to you.

STEP FIVE (IF YOU HAVE RETURNS AFTER THE VISIT):

If you need to return any returnable books after the visit, please return them using a traceable method, such as UPS or Federal Express.

You are responsible for the shipping costs of any returns.

With the returned books, include a note with the following information:

* a copy of the original invoice or, if that's not available, include the invoice number on the note;

* a list of the titles you are returning, along with how many of each edition are being returned

Again, book orders for author/illustrator appearances receive a 40% discount. Most books are fully returnable and payment is only required for books sold during the author appearance.