ordered for author visits receive a 40% discount and most titles
are fully returnable. More details are shown below.
you will need the ISBNs to the titles you wish to purchase. ISBNs
are usually provided on this website under each author's BOOKS
section. However, if there are any missing for any editions, ISBNs
can be obtained from www.amazon.com
the following items before you call Penguin/Random House:
the above-mentioned ISBNs
your credit card or the organization's credit card
your tax-exempt form if your school is tax-exempt
800-793-2665. Listen to the menu but don't choose anything. When
the call is answered by the first available rep, tel the rep that
you need CUSTOMER SERVICE because you need to order children's
books for an author visit. The rep will transfer you to them.
the Customer Service rep with the titles and ISBNs. The rep will
need this to find out if the title is fully returnable.
the rep how many of each title you want to order.
for them by credit cards. Book orders must be prepaid.
publisher will pay for the shipping of the books to you.
FIVE (IF YOU HAVE RETURNS AFTER THE VISIT):
you need to return any returnable books after the visit, please
return them using a traceable method, such as UPS or Federal Express.
are responsible for the shipping costs of any returns.
the returned books, include a note with the following information:
a copy of the original invoice or, if that's not available, include
the invoice number on the note;
a list of the titles you are returning, along with how many of
each edition are being returned
book orders for author/illustrator appearances receive a 40% discount.
Most books are fully returnable and payment is only required for
books sold during the author appearance.